Shipping policy
Thank you for shopping with Witties. We are committed to ensuring that your order arrives safely, accurately, and in a timely manner. Please review our shipping terms carefully before completing your purchase.
Shipping Coverage
At this time, Witties fulfills and ships orders within the United States only.
International shipping, duties, and foreign import handling are currently not offered.
Processing Time
All orders placed through our store are processed in the order they are received.
- Standard Processing: 2–4 business days
- Orders are not fulfilled on weekends or federal holidays.
If there is a delay due to increased seasonal volume, weather constraints, or supply disruption, customers will be notified via email.
Shipping Methods & Timeline
Witties ships exclusively via carriers that provide reliable domestic delivery.
- Standard Shipping: Estimated 3–7 business days
- Expedited shipping options are not guaranteed and may vary based on carrier availability and regional conditions.
Please note: Delivery timelines are estimates and may shift due to carrier delays outside our operational control.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery address
- Carrier service availability
- Package weight and size
Witties does not currently offer complimentary or free shipping promotions unless stated during a specific offer period.
Order Tracking
Once your order has been processed and dispatched, you will receive:
- A shipping confirmation email
- Tracking details generated directly from the carrier system
Tracking information updates depend solely on the carrier.
If tracking appears delayed or inactive, we recommend allowing 24–48 hours for carrier scan updates.
Missed, Lost, or Stolen Packages
Witties is not responsible for packages marked as “Delivered” by the carrier but reported as missing.
In such cases, customers are advised to:
- Check with neighbors or building management
- Verify address accuracy submitted during checkout
- Contact the carrier to initiate a delivery claim
Once a package is in carrier possession, liability transfers to the shipping service provider.
Incorrect or Insufficient Address
It is the customer’s responsibility to ensure full and accurate address entry at checkout.
Witties is not liable for:
- Failed deliveries due to incorrect address
- Forwarding delays
- Reshipment fees
If an order is returned due to address errors, the customer will be responsible for reshipping charges.
Please Note: Address changes cannot be made once an order has been dispatched.
Transit Damage or Wrong Item Received
All customers are required to inspect their shipment upon delivery.
If you receive:
- A damaged product
- A defective item
- An incorrect order
Please contact us immediately at shopwitties@gmail.com with supporting images and order details.
A replacement or resolution will be processed following verification.
Weather & Seasonal Delays
Given regional conditions — particularly Northeast winter impacts — shipments may experience unavoidable delays.
Delays due to:
- Severe weather
- Carrier backlog
- Government restrictions
are outside Witties' direct control. We appreciate your understanding during peak sports seasons and holiday months.
Cancellations
Order cancellations cannot be guaranteed once processing begins.
If an order has already been shipped, cancellation is not possible and the item must follow the standard return process.
Customer Support
For any shipping-related inquiries, please contact: